We use CCTV to monitor images on all Celebrity Cruises ships for the purpose of crime prevention and the safety of our guests. the carrying of any special medical equipment, assistance animals, wheelchairs, assistance at the airport/port/on board or relating to ship or hotel accommodation at the time of making a booking. We cannot guarantee and do not make any representations as to the accuracy of any information given by us or local operators in relation to such activities or about the resorts/area/location you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place, or the way in which it will take place, as these services are not under our control. PDF CRUISE WITH CONFIDENCE - Royal Caribbean International The final payment due date on sailings departing between October 1, 2021, through December 31, 2021, will now have until 30 days prior to sailing to submit full payment. You may then be left at any port or place at which the ship calls without us incurring any liability. We cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) which did not result from any breach of contract or other fault by ourselves or our employees.. Additionally, we cannot accept liability for any business losses. You can decide when you would like to dine between the hours of 18:00 and 21:30 (may vary by itinerary) each evening; much like a regular restaurant, however, we strongly encourage reservations to ensure the best service and to avoid any potential wait times. Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors, we will only increase or decrease the price in the following circumstances. Booking Conditions | Celebrity Cruises If you have failed to give proper notice of any assistance or need you require in accordance with section 5.2 above and in accordance with EU Regulation 1177/2010 we reserve the right to refuse to allow you to travel. Please check our website for full details. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. The current maximum limits that apply under the Athens Convention in the event of our liability for death or personal injury caused by a shipping incident is 250,000 SDRs (approximately 237,000) unless such is caused by an act of war, natural phenomenon, civil war, terrorism or any other exception set out in the Athens Convention. 2.2 Are there any prohibited items that I cannot take with me? The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic, Transpacific, Hawaii, Australian, selected South American cruises and other selected cruises. The limit of our liability for death and personal injury for non - shipping incidents is limited to 400,000 SDRs (approximately 379,000). In the unlikely event you have a reason to complain whilst away, you must immediately notify the Guest Relations Desk on board ship and the supplier of the service(s) in question (if not us). Please note that items left behind may be destroyed. 2023 Celebrity Cruises, Inc. The health and safety of our guests is our number one priority. Alternatively, a UK Global Health Insurance Card (GHIC) gives you the right to access state-provided healthcare during a temporary stay in the European Union (EU). We may record calls to our call centre for quality and training purposes. Please note that your booked flight may not be the most direct route and may also involve multiple stops on route to your destination, which may involve you disembarking from the aircraft. We will also provide with your first Confirmation Invoice a Guest Special Needs form (also available on our website) which we ask you to complete and return to us no later than 90 days before travel as this gives you the opportunity to consider and advise us in detail of any special requirements you may have in writing. However, the FCC must be used for a new cruise by May 31, 2022, on any cruise onboard . Matches and normal lighters are allowed onboard. Find everything, but, what I wanted to know. If the particular services which gave rise to the claim or complaint complied with local standards, laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This means you may book a stateroom of a guaranteed minimum category type, (specified by us prior to booking) on your chosen ship. )Guest Drone Policy: 1. We will of course do our best to avoid any changes that will have a significant detrimental effect on your last confirmed itinerary. Additional policies for groups are located in the Appendices of the Travel Agent Guide and are enforced without exception. Passengers should note that suppliers may not allow name changes and that the booking may need to be cancelled and rebooked. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. Check your final payment due dates - Cruise Critic Community If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us, so you can then complete your online check-in. Where there is a price error, we will advise you and give you the opportunity to either pay the correct price or cancel your booking. For details including any cost consequences for making those special arrangements, please email shorexaccess@celebritycruises.com with details of any special requirements. Flights will either be by scheduled or non-scheduled service. The Athens Convention limits the maximum amount we as the carrier have to pay if found liable in the event of death or personal injury and for claims concerning luggage and valuables. Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. The program was first introduced last year on March 6, 2020, and gives guests far more flexibility to cancel cruises after final payment was due, and introduces a shorter time window when the . Please contact us at 1-866-277-8452 to make changes to your cruise vacation.*. Except where we specifically say otherwise in these terms and conditions, we cannot accept any liability or pay any compensation where your holiday and/or any other services we have promised to arrange or provide cannot be provided at all, or as promised or you otherwise suffer any damage or loss (as more fully described in section 5.7 above) as a result of circumstances which are outside our control (force majeure). Therefore, a new booking will be created incorporating any new business rules or terms and conditions applicable. From time to time we may be required to collect personal information relating to you and your party to pass on to the U.S. Immigration Authorities, equivalent government bodies in other countries and air carriers. The changed arrangements will then be treated as a new booking. For guests wishing to make a significant amendment to their booking outside of 69 days from departure, such as changing the ship, sail date, flights or brand, please note that a booking transfer fee is applicable. Please note, the transfer fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10 above. Please note that whilst we are able to take requests for specific dietary requirements and take note of food intolerances, this is confined to the Main Dining Room on each ship. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/Cruisetour. In any such situation we will be fully entitled to rely on all defences, exclusions and limitations contained in the booking conditions. The following Booking Conditions together with our General Information and the Guest Conduct Policy available at www.celebritycruises.com/gb form the basis of your contract. and may also involve stops en route to your final destination which may involve you disembarking from the aircraft or changing aircraft and/or . For further information please contact Celebrity Cruises. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. Proof of legal guardianship is also required where there is a minor travelling with their legal guardian. In these Booking Conditions, you and your means all persons named on a booking and we, us, ourselves and Celebrity Cruises means either Celebrity Cruises Inc. or RCL Cruises Ltd trading as Celebrity Cruises as will be determined as being the Carrier under these Booking Conditions. Just be certain to have the rep email an updated booking confirmation showing the payment and $0 balance due. You must comply with our Guest Health, Safety and Conduct Policy (also called Guest Conduct Policy) while onboard. Final payment date - Celebrity Cruises - Cruise Critic Community Please see the onboard sales consultant for full details. Please note, you are also able to book a future cruise whilst onboard one of our ships, using our Celebrity Future Cruise options. We promise not to levy a surcharge within 30 days of the start of your holiday. You acknowledge, agree and understand that Celebrity Cruises or RCL Cruises Ltd is not responsible in any way for the actions, inaction, omissions, negligence, or willful or deliberate misconduct, of independent third parties, including, but not limited to, any independent third party suppliers of tenders, shore excursions and/or activities and you agree to assume and accept all risk of personal injury or death which may occur, and hereby waive the right to pursue a claim against Celebrity Cruises or RCL Cruises Ltd , its employees, directors, agents, contractors and third party operators for any personal injury or death in any way whatsoever arising from such activities. Guests holding non-British passports should check with relevant embassies. The time limits for notifying any loss, delay or damage, and the maximum amount which will be payable by us or the supplier concerned, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. However English language will always be used onboard all of our ships for any onboard announcements, onboard programs and menus. In the event that our authorised travel agent becomes insolvent after we have issued our confirmation invoice, then all monies you have paid to that travel agent for that cruise only holiday are protected by our ABTA membership. We will not pay any compensation or give any refund to any minor who we have not permitted to board the ship, any person paying for the minors holiday (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the cruise themselves as a result of the failure to produce a letter of authorisation. IMPORTANT: A violation of Celebrity Cruises Guest Behaviour Policies are cause for appropriate corrective action, including confiscation of improper materials or items, ejection of the guest from the ship or refusal to allow you to travel on or termination of future cruise bookings. If Celebrity Cruises' "best price guarantee" results in a decrease in the guest's cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guest's cruise. If you have a special request, please give details in writing to your travel agent or us (if booking directly) at the time of booking. We would also like to store and use your personal details for future marketing purposes, (for example sending you a brochure or details of a promotion). Celebrity Cruises, AquaClass, Celebrity Select Dining, Celebrity Escapes, CelebrityLife, Apex, Constellation, Eclipse, Edge, Equinox, Flora, Hot Glass Show, iLounge, Infinity, Millennium, Michaels Club, Qsine, Reflection, SeaPass, Silhouette, Solstice, Summit, Xpedition are trade/service/registered marks of Celebrity Cruises Inc.Ships registered in Malta and Ecuador. Any increased non-refundable deposit payment required will be advised to you at the time of booking. Logo Store; Find Your Roll Call; Meet & Mingle; Guidelines; Community Help Center; More . If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact us (if booking direct) or your travel agent and give notice in writing to ensure safe receipt of the cancellation. Final payment due date - Celebrity Cruises - Cruise Critic Community Tel: 020 3117 0500 or www.abta.com. We seek to assist those passengers with disability and reduced mobility by making reasonable endeavours to cater for those with special services/assistance requirements. Alternatively, where you have specifically booked online, you may choose to take advantage of the EU Online Dispute Resolution Service, full details of which are available at http://ec.europa.eu/odr. Payment and Reservation Information - Cruises.com Please note: The ability to pre-book your seats and complete online check-in varies between airlines and ticket class. While onboard, drones must be stored safely in the stateroom. Persons using The Spa must be over the age of 18. Company Information Celebrity Cruises Inc. doing business as Celebrity Cruises is a subsidiary of Royal Caribbean Cruises Ltd, a registered Liberian company with principal place of business at 1050 Caribbean Way, Miami, Florida, (company Number C-59735). Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. We can then advise on an informal basis if we consider your chosen cruise is suitable. You will be advised of the relevant contracting party at the time of booking and/or in our confirmation invoice. 5.6 Can you refuse to allow me to travel? General information on travel vaccinations and a travel health checklist is available on the NHS website. Thanks However, we will use only names and contact details for marketing purposes. Please note that guests who are Elite and above within our Captains Club loyalty scheme are entitled to one free change per booking. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is, except as otherwise expressly set out in the Booking Conditions, the most the carrier or hotel keeper concerned would have to pay under the International Convention or Regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). Please visit your airlines website for details. We will endeavour to accommodate reasonable requests, although we cannot guarantee we will be able to meet requirements. Where we are found to have been negligent this limit is increased to 400,000 SDRs (approximately 379,000). When this information is provided at the time of booking or subsequently, it is subject to change (including the substitution of non-scheduled flights for scheduled air services and/or re-routing of air travel due to scheduled air services being withdrawn or changed or being unavailable). 5.12 What other conditions apply to my holiday. If you fail to follow this complaints procedure, your right to claim the compensation you may otherwise have been entitled to may be affected or even lost as a result. Here's how to cancel or postpone a cruise due to COVID-19. A contract between us will come into existence when we send out the Confirmation Invoice, even when we are unable to provide flight timings. There are. Such limits may vary with regard to persons with reduced mobility, pregnant travellers and those with specific medical needs whom have made us aware of their needs at least 48 hours prior to travel. PDF Questions & Answers for Our Travel Agent Partners Regarding the Royal If you book an Celebrity Cruises cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book and not provided by us, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. Problem paying balance on website - Celebrity Cruises - Cruise Critic Royal Caribbean is not liable or responsible for any illness, injury or death of any passenger or for any damage to, or loss of any luggage or other personal possessions of any passenger arising out of or in connection with travelling and alighting on the tenders, as these services are not under our control. Yes. We have no responsibility for any such activities, as they are neither run, supervised nor controlled in any way by us. ); hotel meals onshore (unless otherwise stated); transfers by any method if not travelling on the standard departure date(s); travel and medical insurance cover; anything else which is not specifically mentioned as being included in the price. Please note that any bookings made onboard will be subject to these booking conditions. If you believe that any of your personal details, which we are processing, are inaccurate or incorrect please contact us immediately. Call us at 800-288-6006 if you need help finding the perfect cruise. If any details appear to be incorrect, you must inform your travel agent or your Personal Cruise Specialist if booking direct within 7 days of us sending the document to your travel agent or you for all documents other than flight tickets and e-tickets and within 5 days for flight tickets and e-tickets. We may not be able to inform you of your flight timings and routing for bookings made more than 10 months before departure. Any verbal complaint must be put in writing and given to the supplier and us as soon as possible. Whilst we and our suppliers will endeavour to meet reasonable special requests, we regret we cannot guarantee that we/the supplier will be able to do so. Please note we do not guarantee travelling with guests will be confirmed on the same flight arrangements, although we endeavour to meet this special request. Prices may change at any time, please either contact your travel agent or your Personal Cruise Specialist directly. C. Cruise-Only Holidays plus other services arranged by your travel agent or tour operator. . Please be aware that we will collect and use personal information, including health information, in connection with these measures, and may disclose it to health or port authorities, if required. Guests who hold other nationality of passports should check with either VisaCentral or with the relevant embassy of each port of call. . And also be prepared for what is likely to be a long hold time on the phone - 45-60minutes+ is typical these days. To book your chosen holiday, contact one of our Personal Cruise Consultants on 0344 493 2043 (calls cost 7p per minute plus your local network access charge), book online at https://www.celebritycruises.com/gb or visit one of our authorised travel agents. For further information visit the appropriate websites: Celebrity Cruises policies and procedures are constantly evolving. If you feel that any of the activities mentioned, which are not part of our contract, are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. Celebrity Cruises | Future Cruise Credit - United Cruises For bookings confirmed or amended on or after 1 July 2021: 6 to 14 days: 90%, 29 to 69 days: 50%, 70 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). Whilst the dates of your outward and return flights will be advised at the time of booking, the flight timings and/or routing may not be shown on your Confirmation Invoice. The maximum luggage allowance for guests boarding our ships is 90kg per guest, (with the exception of Celebrity Xpedition Class), however, airlines also impose their own baggage allowance, with which you must also comply, this is usually less than the cruise allowance. Any additional bag will incur charges. In the event of our liability for damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 (approximately 3,200) and for damage and loss to cabin luggage this is limited 2,250 SDRs (approximately 2,100). The Latest Social Media Scam: Cross. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus 125% of any amount paid on the sailing Royal Caribbean cancelled because of the pandemic. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. Final Payment Due Date? - Celebrity Cruises - Cruise Critic Community Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. For the safety of our guests and crew, there are certain items that are not allowed on board. Please review the Guest Conduct Policy at https://www.celebritycruises.com/gb/terms-and-conditions or contact your local booking office for further details in advance of travel. This policy is designed to ensure that all guests are able to participate in a safe and enjoyable cruise vacation and, as such, the Guest Conduct Policy sets forth standards of conduct for guests to follow throughout their Royal Caribbean International cruise vacation, including transfers to and from ships, inside terminals, while on-board, at ports of call, during shore excursions and at our private destinations.
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