I paid with my debit card I should have my money asap like the first transaction, I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? The consent submitted will only be used for data processing originating from this website. Some types of refunds are not accepted! I'd prefer to pay more, shop major dept. I bought cologne here for 44$ and returned it 2days later with no rexcept, unopened. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. If I do not have a receipt I always get store credit if its not over Ross 50.00 dollar limit. I should've get lamp at ikea. Daily health checkups of all the associates working in the store. Why Paying with a Credit Card is Safer than Debit Cards or Cash - CNBC I bought that pair of shoes yesterday. A valid picture ID (Drivers License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. The one thing I do, that I don't think a lot of employees do, is check the description when it pops up on my screen. Computer Template. Did anyone notice Ross's prices were getting hire than Macy's clearance items now? If you try to return something after 30 days youre NOT completely out of luck. It can take up to five business days. When we came home the money was already in the card! California Middle Class Tax Refund debit card questions answered I'm just hoping that someone can explain this policy to me. I purchased one item for approx. Our guide will cover everything about the Ross return policy. our other articles on return policy. Gave the cashier, Kimberly, who was also the front end supervisor,my receipt. you are only allowed 2 returns without receipt per year. You can generally call the number on the back of your card at any time of day to report fraud or mistaken charge. Ok so I am not one to ever leave a bad review on a place cause I know how it feels but I went Into the Ross in spring hill last night and port Richey today and I just have to say that both were Terrible not one person greeted me not one person smiled there was one nice lady with short black hair at the one n port Richey actually apologized for not being able to take back a perfume I literally just bought last night that hasn't even been sprayed and I had the receipt and everything.the manager was very rude and had an attitude like I'm sorry no one likes working but contrary to popular belief ur still it supposed to look like u are completely miserable and hate ur life when ur at work the negative energy makes me never want to go back into those stores. I think it would be better if we could return the items. Last Saturday, my mother asked me to take her to Ross. From toys to clothes to home goods to electronics. I'd rather buy it,think about and decide when not having to rush to a decision. The Credit/Debit Card Policy encompasses people, processes, and systems and as such applies to: -All computing and network resources with regard to credit card processing. Who do I contact about this issue.? I bought a pair of sandals and did not try them on u til I got home. Yes you can return items without a receipt aslong as your not an associate. Ross Return Policy: Here's What to Know - The Krazy Coupon Lady Contract. Would not refund. I have never had a problem with my return. Returns for items purchased with a gift card will be refunded as an in-store credit. Just some form of ID if either of the following occur: you do not have a receipt, you are returning it within 24 hours, or it has been either over the return period of 30+. Bought a jewelry item and was trying to return it. After the transaction, I did the math. I had tried to return an item without a receipt, with the tag and everything still intact, but the employee said I'd only get $1.99 back and it's within their policy. Some things will not hold up like products from other stores but there are some things that are worth buying from there. show ID when I used the store credit. What is going on. I was disappointed when I returned a steelers shirt with all tags on and the orginal receipt that I paid cash for as my son lives out of the state. See detailed Ross customer service rankings, employee comments and much more from our sister site. I asked her where it states that anywhere, on my receipt or in the store. I just tried to return an item that I was sure I would wear but after I removed the tags in decided not to keep them. Have never returned anything and we have shopped there for at least 2 years. the merchandise out which was fine with me if she hadn't said it in such an angry hostile way. It was credited back to my card. I'm at a lost for money. Items returned to Ross must NOT be used, worn or altered in any way. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! Thank you. As I recall all the numerous years I've shopped there they have not compared my tag and size when I make my purchases but yet they are quick to give me a hard time when I wish to return their item. Best Selling Brand Options, Does Costco Sell Stamps? Never had an issue with hundreds of products bought at Ross till today. Know How To Purchase Stamps & Other Postal Supplies, Where is Certo in Walmart? However my advice to you as my fellow consumers are as follow: Agreed with below comment 100% they should really. I went in to the store right after work and selected two Bamboo Pillows. So, in Ross we just came to a cashier and explain what the problem was. Went to return a pair of shoes without a receipt. But then he got accepted at a better school the week before school started where they are required to wear uniforms and either completely all black shoes or completely all white shoes with no other colors at all. Ross also offers an extended return period to their customers during the Christmas holidays. Nonsense!!!!! I have worked in the retail industry and know a bit about returns for many stores. I bought a couple of things at Ross one of them was a pair of shorts when I got home I couldn't find them is there a way to get them if I still have the receipt or I just have to accept that I spent $12 and didn't get anything haha? I love my job and also remember the attitude you give is what you get backCustomer service it is my job but I am a person who deserves to be respected and if I came to your job acting crazy or heck if you are retired if I came to your home you would hate it if I was rude or disrespectful. We WILL take back products that have a manufacturer's defect, OR if an item is in original condition. You can ask for a different color or size of the product but they may not allow a different product in exchange. The first time they told that the manager was in the stores in the mornings. Anyway, they told me they could not take back liquids. Return Credits. Don't shop at Ross if you don't like it! I buy at one and return to another without any problems. You can call Customer Service number 1-800-335-1115. One of the above mentioned cards must be presented. Was told by manager that shoes were off system, as too old and with no receipt( even though it still had Ross tag) - only a .49 cent credit was corporate return policy. Up on the toy I had piece of the sticker of Ross but not all the price! Ross does not sell Covered Information as defined under Nevada law. I returned 10/11 items only a day after purchase & paid $22.02 cash & $74.87 was store credit. I will not be shopping there in the future, as people mentioned the staff are not courteous and within 30 days, the merchandise is still new for the store. We are only doing our job, we are here to help you while following our policy. Ross will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card. I very depressed over this situation, here I have been trying to get a pair shoes. Last Name*. She expressed a desire to simply get a credit to buy another dress that would fit. Be prepared to provide personal information to verify your identity, which may include your address, account number, or social security number. Items that are being returned without the receipt will require valid ID cards, and if the return is approved by the refund system, you will be refunded in the form of store credit or exchanged at the items current selling price. Moreover, Ross only operates the in-store return model, if you are facing any issue with your products you can easily return it in-store. two different colors and would decide later which color to keep. The receipts states a different description than the actually jewelry item. Remember any broken or damaged items can't be returned. They are maintaining proper social distancing by allowing a limited number of customers at one time. I will say the cashier was nice and of course asked to speak to the manager and she was as well but explained that there was nothing she could do for me. NEVER WILL ENTER THE STORE AGAIN. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. I've shopped at Ross in Baltimore Maryland and Houston Texas. Rosss standard return policy is to provide the return of the items within 30 days from the date of delivery. I have been to Leesburg Ross store several times, first some cashiers are really rude, and they act as if you are taking their time, they forget that if customers do not go to their store they will not have a job, second, I purchased some clothes and I wanted to return one, because I got pregnant and they no longer fit, but the cashier said it would be .49 cents for a $59.99 dress. Also why Marshall's makes more money than Ross. The timeframe depends on how long it takes for the merchant to process the refund. Your return the gift cards cannot return money by visiting our business insider, ross return policy debit card! Thought I would add my experience hope it helps because I came to this site also wondering when my return would go back on my card. Ross has a limit on non-receipted transactions, so do remember to keep your receipt with you when you are exchanging any of the Ross merchandise. Quality of shoe was the issue and Ross policy states after 30 days you get a store credit. Please keep in mind that all company stores (Such as Ross, Marshall's, TJ MAXX, Walmart) all operate and run differently. Also, theyll exchange the item only if the product is available in stock at that time in the store. (For emphasis: 60.92-35.93= 24.99). Exchange for like merchandise only if software is defective. The earring fell off the stud when she picked it up. I work at ross and it is crazy what people try and get away with. She says "I know you didn't wear them but that's our policy". 10. Ross has the worst return policy I've had to deal with never shop Ross again and will tell friends. What Is Ross Return Policy after 30 days (Secrets Nobody Is Talking About) He stated on the back of the receipt. I have two shirts I received AS GIFTS (so obviously I don't have the receipts) and they don't fit. Those were purchased on the very 1st receipt where I used both store credit and Discover card. By submitting this form, you have read and agreed to ourTerms of UseandPrivacyPolicy. Could it be that the cashier removed the tag, making the damaged item a final sale?????!!! They also advised me that my drivers license has been blocked do to returns without a receipt. All purchases must be made in person in our stores. I shop at several Ross stores around my region. Any feedback from Ross would be greatly appreciated. MCTR debit card payments will be mailed to the remaining eligible taxpayers. 5. ANY item you return, it is important to always keep track of your receipt and the price tag. If you still have any questions about Ross Return Policy, feel free to ask them below we would love to answer . 2023 Ross Stores, Inc. All rights reserved. If you don't like it then shop somewhere else. Yes,all that without a receipt, it is just a matter of time. . You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit. They are sisterhood and have terrible service. Shoes fell apart due to glue issue..Ross sells some defective items that have planned obsolescence issues. Now he's out $21.00. How can a cashier and manager tell me what I purchased. When I went to exchange it was 31 days from purchase date. It was a mess. Warning - do not shop at the Layton Ross store. The whole incident was upsetting especially that it was around 730p all day I could not have anything to eat because of my stomach being so sick. So why do they have this policy? It is suggested that when you make a return, that you are to bring the original form of payment with you to avoid any hassles. The refund will take around 5 days to reflect on your account. Do you need to return at the Ross you purchased at or can return at different Ross? I think ross is fraud it does not matter when u purchase an item they should give u back u money if the item is not used. gifts for Christmas often do not come with a receipt. I have shopped at this store for YEARS, and NOTHING that was $25.00 ever rang up for .45 cents!!!! We're supposed to give you a reason to come back, not accuse you of something we can't prove you did and then treat you like you don't matter, that's not how it works. I purchased a pair of $35 earrings for my seven year-old grand-daughter's Christmas gift on 12/12/15. Do any of the codes on your price tags indicate what year the item may have been in the store for purchase? My mom returned a gift without a receipt. I am a working professional and this is not the first time I was treated with disrespect at this Ross'.
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