If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Be proactive by paying attention to the customer's needs and offering help or recommendations . One good search would have warned me but I was dazzled by the google and facebook reviews. Cancelled after one year membership. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Anyone can write a Trustpilot review. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Head office failed to respond to emails! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. We use an external company to collect, manage and process direct debit payments. Nobody will reply to emails or tweets. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. I'm now in the process of seeking legal advice and so far it's looking positive. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. We'll then contact Harlands on your behalf to get this resolved. Any attempt to contact head office is ignored. trugym customer service. kept it quiet from staff aswell ! Published on: January 2, 2023. So far, an excellent option for a gym considering the membership prices are cheap. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. I cannot wait until the mad rush dies down so that I can do some classes as at the moment they are packed out! Your experience matters. Join the 261 people who've already contributed. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Great gym that everyone feels comfortable and Staff are an asset to the place. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. I am very disappointed that you have emailed me as a new member. I've had an amazing time going to this gym. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). Moreover i received several very abusive emails from them in the days following. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. Do you agree with TruGym's TrustScore? Informed them that I was moving house and therefore cancelling my membership. Good luck TruGym you are going to need it! BUILD A PERFECT RESUME. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. The Stockton site seems to be run on a shoestring. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. Having booked online, I would have expected an email letting me know. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. Find out how we combat fake reviews. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. Find out how we combat fake reviews. We use dedicated people and clever technology to safeguard our platform. Verification can help ensure real people write reviews about real companies. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. I have been trying to contact them for a refund for months and have been completely ignored. Staff come across rude and unapproachable. Your experience matters. The gym had closed down suddenly in November 2021 and hasn't provided a refund. And update your website!!!! From my experience and many others on the web they dont respond. I know several members have request a standing calf raising machine. I paid for a year membership and at that point had several months left. How many stars would you give TruGym? Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. A wide variety of equipment to suit your personal needs. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Friendly environment for ladies only. Staff members were a mix bag. We also ensure all reviews are published without moderation. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. this is extremely unprofessional. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. Anyone can write a Trustpilot review. It does seem that there are other members who have also not been refunded. Its not worth the money that I am paying now. Don't join this gym. Huddersfield gym- horrible service, old gym equipment. So unprofessional. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. beyond me , they have sullied their name. Verification can help ensure real people write reviews about real companies. Verification can help ensure real people write reviews about real companies. They now refuse to refund monies taken. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. 2023 Trustpilot, Inc. All rights reserved. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). It was ideal as there is a Friday class at 5:30. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. Maybe they could squeeze in another floor mat area near the gym balls. Complaining to TruGym is difficult. For the price per month, this is a great gym, it has everything u need and more. DO NOT SIGN UP THERE TERRIBLE! Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. But no way to resolve it. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. I was asked if Id like to suspend or cancel my membership. The management are useless and very unfriendly. Here are 8 tips for writing great reviews. And the price is ok.Over all not impressed with the gym at all. | Read 241-245 Reviews out of 245 i havent seen the gym manager, i dont know even if she exists, just heard there is one. Most of the equipment is very old and remains unfixed for long periods of time. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. Anyone can write a Trustpilot review. Bit apprehensive being a female in my 50s. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. 2023 Trustpilot A/S. It goes against our guidelines to offer incentives for reviews. The day before, my payment had been taken. All rights reserved. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Top gym with great facilities and friendly staff that are always willing to provide support and advice. This happened on several occasions making me again not really want to use the pool and steam room. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. Awful!! Here are 8 tips for writing great reviews. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. I prefer to go in before work so at 6am and then use the sauna and steam room. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. Suggested companies are based on peoples browsing tendencies. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. Find out how we combat fake reviews. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. There are some advantages to paying your Spectrum bills online or on the My Spectrum app. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment.