The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). I recently had the same experience. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) Gift card scammers reach out to victims by phone, email, or social media. How Long Does A Missing Mail Search TakeIt was a priority mail over So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. I know they will get their refund, but should I inquire at all? BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. eBay is very aware that scams occur on the website. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. Thanks for the policy violation on your part eBay. Ebay We Can T Process Your PaymentPlease select a different payment The item ordered was a coil of hook & loop tape. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. Visit the nearest USPS location and fill out a request form. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. Has she possibly got you mixed up with a different seller ? Made sure we sent all images to amazon as it was within 30 days of purchase. 10/31/2020 at 3:54 pm #83017 Antique Frog Offer to send him a return shipping label. I have 100% seller feedback. Check out this video to understand how dimensional weight is measured when shipping. Theres no possible way I sent the wrong item so hes trying to scam me. $900 item. Buyer claiming wrong item was received. HELP!! Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. Amazon Sent Wrong Item (What To Do, Exchange + Keeping) I sold 4 of the same items. The scammers will also ask for your PayPal email address. The buyer will pay with a fraudulent check. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. Do not refund half. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I mailed a limited edition eye shadow palate to Ontario Canada for $90. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. Buyer gave wrong address, and expects refund, who - The eBay Community This scam is a new twist on the offer of overpayment. Unfortunately for you, the item is a replica of the one you sent. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. They also have to protect their buyers from fraudulent sellers. on It is a site to get quality at the best price and sometimes I make 50 cents. In this scam, the buyer then accuses you of sending a damaged item. Need advice, accidentally sent wrong item to buyers : r/vinted - reddit So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. You send the item promptly but days later you find that the check bounces, leaving you with nothing. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense 1.6K 17K views 1 year ago Every so often mistakes will happen. I will report this to the post master. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. They help the organizations to focus on the other parcels they have to deliver. Same thing just happened to me and I was able to keep the earning. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. paperspast.natlib.govt.nz Buyer Protection - Mercari: Your Marketplace A buyer happily purchases your item. Finish enrollment at any CLEAR airport location next time you fly. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. As its a scam, you will never see your money or your items again. Plus get a receipt from USPS. You end up owning expensive packaging, without the desired product. We had a top where it was returned with snot. eBay somehow refunded the buyer automatically when the return was delivered. Solved: What to do when wrong item received, seller reques - The Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. Buyer sent me picture of something different in the box. It seems I have no time to inquire. . Copyright 1995-2023 eBay Inc. All Rights Reserved. Buyer claims wrong item and gets a refund despite - Welcome to the But they said flat out "we don't mix up packages" and reiterated. The buyer confused me with another seller. Usps Signature Confirmation Signed By Someone ElseWhen all goes well Explain it to him like you explained it to us. It WAS new in the box. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. Then maybe they won't send it back and you won't have to refund. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). Thanks guys, I've emailed the buyer and said she's sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but I'll go and have a look through help. Press J to jump to the feed. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? eBay will not assist with a transaction that occurred beyond its purview. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . For example, they may ask for cash, bank transfer, check, money order or even gift cards. Item compatibility is buyer s responsibility. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. In this case, the purchase may be completed without flaw. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Could you explain a bit what steps you take when shipping? If so, it's definitely not a package I've sent out. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. Usps Delivered To Agent But Never ReceivedGo to Tracking Informed When a buyer wants to return an item and be issued a refund, here is what you do first. Do you have the number? I cant believe you won this. I'm not sure if Canada Post would put those on there?? So, that explains the different labels and (possibly) the Fragile stickers. He sent photo of item receivedit is not the item i sent. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. I responded to the return but Im really freaking out. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. Other platforms I never had a problem with over 6 years. And third, we started to build PayPal's business off eBay. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. 26-05-2020 A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. ive had power sellers defraud me for a 50 cent lowes coupon. I can send to any other email address OK.We'll move all . And while I'll be cordial, it doesn't bode well. A collectable which I still have. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. CHAPTER XIII. As per the returns policy you are within your rights to refuse it. What's the return address? I have had my hosting company check everything their end and they say all is correct and working ok. So it sucked having a negative mark on my account but it was the only thing I could do. Only first-class mail can be certified. Over the last 2 decades, web development businesses pop up and die off faster than you can say "HTML". It was hard for me to believe that since it was a solid stainless steel item with no moving parts. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. Buyer contacts me today. How do they sell my exclusive manufactured trademarked product for lees than I do?? Report the buyer. Its unfair they side with the buyers all the time. shot goods Gilas Pilipinas Full Sublimation Jersey All items are made out of High Quality fabric. Him claiming he did not get the package until day before opening claim yet UPS showing delivery 15 days before along with his signature was strange to supervisor. The item I sent out was also tagged, this one is not. Press question mark to learn the rest of the keyboard shortcuts. thanks to all for your help. The online auction site launched in 1995, and scammers have used it ever since. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. If the shipped item was sold for under $750, delivery notification is adequate proof. 05:49 AM The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Never saw it in my life. I'll have to ask her what she sees different because I know it's the same. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. You purchased a specific quantity of an item, but received the wrong amount. They never sent it back. The Fragile stickers could have been added at the GSP. I have been talking to someone with same story Im trying to buy a car. If you play nice, they will just tell you that it's too bad and part of business. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. 'However once the seller has received the item back, eBay can then step in and review the . Dial 1-800-275-8777 and explain the issue to USPS customer service. Someone did this to me a few months ago. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. Its usually not a good idea to trade with accounts that have bad feedback. Paid a tailor 4.50 repaired it and sent back with DPD signed for. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I agree with that. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. e-bay couldnt give two hoots for sellers as long as they are making money. The final resort is to submit a missing mail search. Either way eBay will make sure the buyer gets their money back right or wrong. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. eBay are only concerned with issues that affect their own profit margins. The email will state that the payment will be released to you once you have proven that the goods have been sent. For more information, please see our I swear. An option to dispute the refund and report the buyer will appear. Listen to this weeks podcast to hear sourcing methods from a seller! The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). The buyer has since responded and accepted that it was delivered somewherebut not to him. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. For more information kindly send . Dispute the refund. It sucks. She got her full refund back and kept the ring! Phone eBay and they said I should have tried harder. Or just take back the item. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips Got my money back and a promise from eBay to better train their support staff -_-. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. 26-05-2020 Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Offer to send the copied forms to an ebay chat rep. Those are not indicative of any scam. They can claim the item was not received, claim a refund and make off with the expensive item. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. It expressly says this in the PayPal Seller Protection terms. So eBay accepted the return. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. QUOTE eBay is very aware that scams occur on the website. NO Cash Refund for wrong purchased items. I think the label on top is Canada Post's label they put on once it enters their country. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Do I have to go ahead and refund no matter the circumstance? After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. But just the thought of it would scare a lot of scammers into stopping this shit. Go to ic3.gov and fill out the internet crime form. 26-05-2020 How Buyers Scam Sellers on eBay (A Decade of Scams) @deala0621:There's no point in contacting Canada Post, or USPS. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. As you say, I would explain to the buyer that different computers and devices show colours differently. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? and our That's why I thought maybe they mislabeled. Was full of marks. What to do when wrong item received, seller requesting to send to other buyer. 1. But I would think it is more likely a customs thing. You can ask the customer to return the item, but he has no legal obligation to do so. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. Please Help! Put it in a bag took pics opened case and returned back explained. Seller deleted listing immediately after purchase? You can chat with other sellers about anything to do with running a business on eBay. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. Always think like a big retailer. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. I sold 4 of the same items. Person buys 2 things. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. This is a type of blackmail. Can Usps Tracking Be WrongPost Office have such a horrible . Ebay going to shit with scammers abusing the money back guarantee. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. Message 1of 30 We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. I guess it depends on whether the item they are sending back is worth paying the shipping on. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. Do not refund first and try to appeal after. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. Its ok but I like the darker one you had in your listing. I was hoping it was a post offcie mix up. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. I once again immediately had them call me to dispute this. PayPal Seller Protection exists to help sellers trade confidently on eBay. Most of them are happy new year banners being returned in Febuary. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. I know I have to send the refund regardless, right? My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. Two moths ago, a parcel comes back. Private deal offered outside of eBay A buyer may see your item and offer to pay for it privately rather than using eBay's official payment channels. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). Returns, missing items, and refunds for buyers | eBay Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. Buyer said I sent wrong item when I sent right one - and got money back I saw in a similar post somebody suggested to ask the buyer to send the "wrong item" back, I guess for evidence. So eBay took the loss when they refunded me. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. It certainly looks a much darker top in the listing. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. I've never owned/sold a necklace like that. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. Copy and save both forms before submitting them. What would you do? Otherwise, you can also restart the laptop just by pressing the power button. Im concerned this is a scam. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. Along with photographing everything, try to record any identifying details about the item. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. It also looks like the original label is a printed label, cut out and then taped on. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim.