We may ask you to accept a billing agreement to authorize payment for these kinds of charges. For the last several years, more often than not, ebay will side with the buyer, even when the buyer has admitted they broke the object in an email or there is photographic proof that the item wasnt returned in the same condition as it was sold. Find It In Seconds! And if it does happen (this is the first one for us in years! Refunds, Returns, and Exchanges for Sellers Etsy is a venue made up of independent sellers who run their own shops. 3 Send it back For most returns, you can simply print a return postage label, pack the item and send it. Grab our Beginners Guide to Selling on eBay to help you get started the right way. I dont accept returns, why do I have to pay for a return postage label? If you look at the other side, a lot of sellers get scammed with the item is damaged and I want a refund, or partial or. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. Subscribe to DoNotPay and some great tips for reporting other issues to couriers and requesting refunds the easy way. Who pays return shipping on eBay? - Quora If you used PayPal or eBay shipping to purchase and print the shipping label, log in to your PayPal account and click on the USPS payment's "Details" link. 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Reply elislider 6 yr. ago The following day i found out that the buyer didn't like my suggestion and opened a case for refund. Item damaged in shipping - PayPal Community An honest , ethical seller will refund return shipping on a defective item. If you continue to use this site we will assume that you are ready to rock on with it. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. It doesn't count against your ratings but it doesn't look good when potential buyers see this. How you request the return depends on how you bought them. +A buyer should return a defective, damaged or materially different item within 30 days of receipt.+ +You should also refund both the original (outbound) shipping costs and any return shipping costs the buyer had to pay to return the item.+ Therefore it is a case of have to if the item is defective. Choose the label you want to send to your buyer. How many times do you call eBay if there is a problem? Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. When I received the item back it was in all sorts of rough shape. Well this was met with an angry threatening message from the Buyer stateing that I was going to pay for my action with recieving Negative feedback an that this was going to cost me more than I could imagine. We called eBay ( BIG KEY! Log in to your eBay account and find the purchase history section Click on Return this item Select the reason for returning the item Attach the photos showing the damage Click on Send Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund. Thanks for all you do. If you want return shipping to be insured, see our section on alternative return shipping options. If you selected to bring the item into the store, please return it within 14 days to 15 S. Block Ave. Fayetteville, AR 72701. That shakes them out of the tree. Death certificates show that you died. PayPal Shipping offers an efficient and cost-effective shipping solution for your business, with no added fees. When Customer Support decides a case in your favor, well send your refund to the PayPal email address you used to purchase the item. And keep calling back if needed! eBay Protects You When you sell on eBay, youre protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. I grew up in Central Florida and have lived here my whole life. Jump into our 5-day e-mail intro course to see if this could be something for you. There is a reason why thousands of honest, experienced long-time sellers are leaving ebay and selling on other platforms. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Heres how you can let the buyer know about the label from the View return details section: Offer to send funds for the return shipping cost. Lot of Samsung Galaxy S6 Smart Phones *Please Read - shopgoodwill.com Item Return - Who pays return shipping? - The eBay Canada Community As a seller though, I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. If they agree, youneed to send funds to cover the cost. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Fear of what could happen could be keeping you from making the income you deserve to make. You won't be able to re-open the request once it's closed. In my one account I was what is known as a Power Seller where I sold books, antiques, comics and a number of other general items. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. (which did come as a shock we usually have to call 2-3 times to get something resolved). being new to EBAY I wanted to follow Ebay guidelines regarding the handling of items shipped that are damaged during shipping. As a seller, I know when I'm being ripped off or when someone is being truthful. The buyer notified me immediately and included a single photo of the damage that could be seen when she opened the box. Who pays postage on returns - Amazon A Beginner Seller's Guide to Return Shipping on eBay If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. "Birth certificates show that you were born. By the way, I notice you have four Neutrals in six months (which I think is a lot). In such cases, you must get familiar with the policy of the platform and check out the best ways to get compensated for the inconvenience you have faced. This right is protected by eBay's Money Back Guarantee, which also allows the buyer to send the item back to the seller free of charge.. The stilts were a pretty great find! Returns, missing items, and refunds for buyers | eBay But that was not the case. Tips for returns If someone sent me a picture ofa broken or damaged item, I would send a refund right on the spot. If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. How do I initiate a claim? Who pays return shipping on PayPal? The seller simply cancels the sale and a refund is sent back to the buyer. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description. At your discretion, you could offer (on a case by case basis) to pay for half the shipping. Return postage for buyers | eBay Transfer money online in seconds with PayPal money transfer. Enter the tracking number. Enter reasons for returning the order. Why would you risk having your seller rating dinged over a $4 item? Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. I responded, telling her that the item was insured and that I will file a claim, but that she might also want to do the same on her end ~ she was not happy about the . DAMAGED ITEMS: If you receive a damaged/defective item, please email hello@shopriffraff.com within 7 days of delivery. They are listed in the following table: According to the policy of the platform, the seller must issue a refund within six business days of receiving the faulty item back. Return an item with alternative shipping arrangements. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Consulte a poltica do eBay Entrega Garantida para obter mais informaes. Most sellers refund as soon as they get the item back. To say that you lost all creditability (credibility) is way overly simplistic and a frankly unbelievable statement!!!! The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. To ensure there are no delays with your return, provide the necessary customs information to the buyer. He had put the charger back in the box without the proper padding and it was definitely tossed around and bent in on several sides. See how to check the status of your return. You will have time to upload your supplier's return label and handle the return . All sellers need a filter to keep the "stories" out. Give a full refund: Youll issue a full refund to the buyer, including original shipping costs, and theyll keep the item. Thats not even the best part! If you dont receive a response from them during the specified period, you can contact the platform and ask for assistance. Since he didnt package it properly, he may not be able to collect the insurance. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request, manually add tracking details to the return, If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. Why on earth would you want anyone to spend money sending it back to you? Learn more about return shipping. The item is still new and sealed and the buyer demands a full refund and the reason is their own personal opinion on the damage. If I had simply changed my mind, I would certainly pay the return shipping. Here's how to print an eBay return label, if one is available: Go to your Purchase history and find the item in Returns and cancelled orders. The feedback suggests that buyers do receive a refund -- eventually. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Condition of returned items policy | eBay That's not "new". 2 2 Sponsored by PureCare Knee Protector Amazon Package Sent to the Wrong Address?