I then received a late charge for my July 28 bill, because they said they applied my July 6 payment to the June bill (even though it had already been paid 8 days prior.) 0:00 intro0:26 Reports 20:37 Benefits 1:40 Business a. As a gas station, tire center, repair shop, or other business owner with fleet customers, taking fleet cards is necessary, but so is making sure that you arent overpaying to process them. Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. The card may also be used on billing statements received from providers of the same types of service. After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. Our convenient service card is accepted at over 95% of fuel stations in the U.S. Don't Fall Into An Expensive Trap. These processors offer Quickbooks integration and have low rates. It is also a great way to encourage businesses to start spending again as many consider curtail spending. AVOID THIS COMPANY AT ALL COSTS. Using a credit or debit card allows us to make sure the person who claimed the offer is the one making the purchase. The interchange rates range from 1.85% + 10 cents per transaction to 2.95% + 10 cents per transaction, as seen in the screenshot below. Worse liar company. The money code information displays at the top of the screen. WexLocationCode.setTransientValue("wex02"); Find out more about WEX WEX FUEL CARDS On the Card Details screen, set up the info needed for this card, including policy number and card status. They want my medical records to prove the medical necessity. WEXs unethical business practices have negatively impacting my credit as well. We also accept certain types of digital payment methods. There are two options when it comes to taking fleet cards you could choose to only accept Mastercard and Visa fleet cards and work with your processor to secure lower costs by providing all the required Level 3 enhanced data, or you can expand payment options to include Voyager and Wex acceptance. I have never gotten a paper receipt ever in the last 10 years. Taking Fleet Cards - How to Accept Voyager, Wex, and More This company and their employees SUCK. We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support WEX took nearly $4,000.00 from my business account. If you have a business that requires traveling, this card is for you. If you would like to interview Phillip for your story or podcast, please reach out here. They WILL NOT fix it and they will leave your trucks on the road without fuel cards. For example, a BP Business Solutions Fuel Mastercard can be used at BP locations or at locations where Mastercard is accepted. I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. For Mastercard and Visa, work with a processor who can help you qualify for Level 3 enhanced data rates so that you can actually lower the cost at the wholesale level. In the Policy Number menu, choose the policy that will receive the prompts. Fill out this form! Wex has made many acquisitions, including eNett, Optal, and benefitexpress. We're WEX. GSA Fleet Card Acceptance Where to use your GSA Fleet card Charging your electric vehicle How to purchase fuel on a military installation Referral Partners Enroll to Use State Fleet Card for Fuel Purchases - California Worst company managing my health care funds. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. GSA Fleet Card | GSA Military veterans possess invaluable leadership skills and business acumen. As you can see in the Visa screenshot above, the category Commercial Level III lists a rate of 1.85% + 10 cents per transaction. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. Trouble Getting Approved? I mean what do they think we are frauding by going to the dr or getting medication? ERGs drive diversity by fostering new bonds and communities across the company. On the customer side, fleet cards may provide a discount on gas and services or other rewards, and offer detailed reporting (some in real-time) so that owners or managers can track expenses easily and dont need to rely on receipts turned in from employees. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. Why would you need to show a receipt from your dr that does not even make sense? WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. This wide-angle prime lens may be compact but it packs powerful features. WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. As a result, Wex highlights on its website that its cards are accepted at 95% of American gas stations. Check out the links below to access frequently asked questions and video tutorials to make your job easier! Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. It sounds like a lot of work, but it can be a quick process if you get set up correctly with a payment processor familiar with enhanced data, and use the right equipment. Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. WEX fleet cards are used by more than 11 million vehicles worldwide. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. A fleet fuel card is a card used to purchase fuel from a gas station. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). Choose Credit Management from the drop-down menu, then Available Credit from the fly-out menu. As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. Simply fill in th e credit card area on the bill providing your WEX Health debit card number. Attempts to reach a representative for clarity were again unsuccessful. Just give me my money! Transaction fee:non-Puma stations incur a 0.50c transaction fee. I have asked for a manager many times but no one has EVER called me back. I know its confusing .. eye roll .. WEX has frozen my account. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). I am so furious as the HSA that my company sold me on assured me that it was paperless and as long as I was using the account for medical, vision, dental or pharmacy co-payments it would be covered. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. Our card works at a variety of merchants. Sometimes the card can also be used to purchase other items at the gas station, such as snacks and drinks. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. Portland, ME USA 04101. Both private businesses and the government use fleet cards. EMV Credit Card Machines In the Add Prompt screen, select the type of prompt you want, then click Next. Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! finance charge has been 150% APR. How does it work? Finance. UPDATE: Not menti. Then they lied again about how I would get an email from their fraud dept resolving this. SEE WHO SPENDS WHAT, WHERE AND WHEN. I have no choice but to involve my attorney for CEASE and DESIST. Scammers!!! Youll need to contact your credit card processing company. Fraudulent? Most often, people choose Report Only, so the drivers name only appears on reports. This type of billing is unethical at the very least. Audit Your Current Statement To Find Its Hidden Fees. Wex is the most incompetent company, screwed me 6 ways to sunday, because they had to lower credit limits during the great Hoaxit, a bunch of heartless people that dont understand a thing about small business and trucking. The Verifone machine is universal, and can be used with many different processors. The most recent review describes unexpected account creation and inadequate customer support: Horrible customer service (non-existent, really). WEX Reviews: 1,048 User Ratings - WalletHub In addition, your drivers will enjoy pay-at-the-pump convenience and 24/7 support for fueling and PIN assistance. Set the Validation type, then click Next. Dont use them, spread the word not to use them, I will be posting on every review site. Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country. The Problem is this Wex froze my credit card HSA account they want receipts. When you take fleet cards, the funding time depends on the type of card and the processor. A comprehensive visual dashboard lets you track, analyze, and forecast expenses by driver, KPIs, and more, making it easy to identify trends, habits, and purchase anomalies. Store Branded Cards Fleet card offering without a traditional card network. Talked to their rep. he would settle account for $100, which we paid After getting a charge of over $681 on a $3000 bill we called. Accepted Payment Types At Love's Instead, youll be charged a percentage and may be assessed additional costs by your processor. I have no issues getting prescriptions. They are trying to cover up their lies by sending some spam emails as well. See Who The Worst Processors Are. Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. Any card assigned to this policy will be impacted by the change. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. Hopefully they get banned from my state at least. How do I qualify for Love's Express Credit? Other Fees Additional card:$8 per card. Even after we paid their extortion money, WEX kept our account locked. Enter the required info for a new user, including Company ID, User ID, First and Last Name, Email, and Group ID. Follow these instructions to purchase fuel: Turn off the vehicle and remove the keys; note the odometer reading. Youll want to find a company that will charge you as close to cost as possible. The agreement with Pep Boys continues to increase the services . Related Article: Introduction to Credit Card Processing Rates and Fees. We paid a bill of 234.00 5 days late and were charged a 75.00 minimum late fee. WEX, Inc. is ran by idiots. Even if you are forced to accept Wex fleet cards due to your business type, you can still shop for a more competitive traditional merchant account from a top-rated petroleum payment processor. I know the mail is slow, but it also makes a difference as to when they place the bill in the mail. However, they will continue to take my monthly contribution out of my paycheck. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. Focusing on diversity also means focusing on inclusion. In the Policy Number menu, choose the policy that will receive the limit. HOLD lets you deactivate a card temporarily. This even applies to co-branded cards. Do I need to contact my bank? However, they all have different requirements and costs for acceptance. Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. Fleet cards are an excellent payment method to help businesses reduce fuel expenditure. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account Pumacard - Fuel Cards Australia This company is either competent or fraudulent. We were then told that the 6.99% was the periodic rate rather than the APR. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). Then Class action suit! Getting paid to re-write this page? An approved line of credit offered by Love's Travel Stops to approved customers. I still cant get Wex to just distribute my HSA to my new employer. Businesses still need to be conscientious of the different types of fleet cards offered by numerous vendors and their unique details in accepting fleet cards. This way we can show businesses working with Upside that their offers for you are driving more business for them. Given the range of pricing there, its important to know how to qualify for the lowest rates on as many of your transactions as possible. They now want a detailed receipt. However, not all fleet card types are alike. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! Ways to Save. While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. WEX adds Visa to virtual payments offering - Emerald Coast Merchant 1 Hancock Street This information is captured at the time of the sale. To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. 2023 Host Merchant Services. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. Phillip Parker is an independent digital payment consultant specializing U.S. and Canadian point-of-sale, ecommerce, and mobile payment acceptance. Data collection offers businesses comprehensive analytics and usage statistics. It does not help anyone when individuals and businesses start cutting back activity because energy costs are so prohibitive. However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. Where does it work? Wex wouldnt help at all, just lied and wasted our time. At WEX they act as stewards of their communities. It is accepted at ExxonMobil gas stations or anywhere that Mastercard is accepted. Im sharing this experience in an effort to resolve this issue and get this company to rectify its negligence in responsibilities to their customers. I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. I notified WEX that this was fraudulent and was told the account wasTerminated assured me closed many times I continue to see statements each month with new charges The phone number for WEX is 866-544-5796 The address is WEX BANK PO Box 4337 Founded in 1983 as Wright Express Corporation, Wex Inc. is a merchant account provider that primarily offers fleet card and business management services for the transportation and logistics industries. High-risk merchant services provided through Electronic Merchant Systems (EMS). And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. How Do I Accept a GSA SmartPay Account? | Smartpay We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Merchant Cash Advance Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. There are per card, per month fees, as well a paper billing fees (applied as a default). On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. This is because of the major expense of replacing the technology at the pump, which often involves ripping the old pumps out of the concrete to replace them.