If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. Dear customer, Many thanks for your review! Estimated growth return on investment of at least 8%. My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund We are very sorry that you are not happy with our service. When requesting amendments via phone or email the amendment fee is 20/20, if your initial ticket booking cost less than 100/100, and 35/35, if your initial ticket booking cost more than 100/100. I will avoid any dealings with them again. If the system detects something that potentially contradicts our. Get your BatamFast tickets to Desaru. Please don't hesitate to contact us, if you have any queries. Companies can ask for reviews via automatic invitations. Wondering what happens if your ferry travel plans change? I was unable to check in as the FRS website didnt recognise the details. Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Cancellation Cover. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. Heres to fair winds on our crossing! DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. We then had to buy $40 tickets with Sunfish boats to get us to Nusa Penida (the Starfish boats we were originally moved to were then also cancelled due to bad weather). We do care about our customer and completing all amendment requests that we receive. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. Googled other phone numbers - all disconnected. You can compare the best prices from all train lines and book online directly with Wanderu. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. Revenue impacts the experiences featured on this page. To get to other parts of Desaru, you can easily book a Grab. The booking process was smooth and simple to follow. Due to data protection laws were not able to process cancellation requests by email. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. We will be traveling and we had to arrange that a friend retrieve our tickets and email, or texts them to us. Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. Stay away. If you cancel your booking through My Account you will be charged a 10/10 cancellation fee. Due to some recent backlash Holiday Extras are giving some customers refunds instead of vouchers but not all, likewise some holiday cottage rentals have become a bit more lenient. 10 pounds fee for updating the children's age from an infant to 4 and 6 years old. Why do they bother with Direct Ferries? Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. P&O Ferries Wait does that mean I can retrospectively change the terms to every contract I've entered into? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! Prices are life and always changing. Anyone can write a Trustpilot review. !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! 2-3 Three Rivers Business Centre, Felixstowe Road. Date of experience: March 2022. NEVER we got any mail of you. A refund will be given, however an administration fee of 10 will be deducted from the total fare. Kind regards, Maya from Direct Ferries. The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the Now Day 6, still no confirmation of my new booking for a weeks time.If read and actioned by DirectFerries, my booking reference is DFP 153669687 & Customer Services ticket #1523063 ..H E L P! It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! Instead we have an inside room. So now I just lost my money, because of their incompetence. Verification can help ensure real people write reviews about real companies. how to get a refund from direct ferries We use dedicated people and clever technology to safeguard our platform. I have booked a trip to/from the UK (from Hoek van Holland). Hi Team, Hope you are well! Our average member earns over 300 cashback a year. Thanks for taking the time to respond but you're mistaken about the cancellation. They never respond to mails and have no phone number. There was nothing from you at all. All in all a terrible experience. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. 2023 Trustpilot A/S. Stay away!! You should thus make sure that all passenger details are written exactly as they appear on your personal documents. COVID-19 Information On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. With an email receipt from the ferry company I endeavored to contact Direct ferries customer services for a refund. Channel View Road There is no contact number on the website to ring. When cancelling via phone or email the cancellation fee is 30/35. Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. Please don't hesitate to contact us, if you have any queries. We use dedicated people and clever technology to safeguard our platform. Could not travel from Portsmouth to Caen due to Covid and let DF know before sailing - couldn't amend on website due to it being within 48 hours of the departure time? It is a customer responsibility to provide correct details and to check very careful their email inbox and spam for the confirmation or to contact us about it before the departure. Contact Us | BC Ferries Well done Direct Ferries. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Direct Ferries are trying it on, (with your money). Less than 24-hours or failure to show for travel. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. Dont book with this company- book direct with Ferry operator. Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. What are my rights if my ferry is delayed or cancelled? Refunds | WSDOT - Washington State Department of Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. Dear Stewart, Thank you for contacting us. Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere ), Sailings to and from over 178 Countries and Islands. It's a workaround but WAY cheaper than cabs. More expensive but very safe an helpful.Thank you for your replay. Follow us on Twitter for the latest WSF information! Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. View Actual Score Check Background This. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options. Tried to contact by telephone- dont take incoming calls. ferry Companies can ask for reviews via automatic invitations. Please bear in mind that there might be small differences in each ferry company's refund terms and conditions. Travelling with two dogs, one of which with spinal problems so I wanted to book two kennels; this, unfortunately could not be done online, so tried to reach out to the ferry services (Stena) who indicated they still had 9 kennels available on the trip to the UK and 14 on the return trip. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Can I cancel them and get a refund? Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Follow the Ground Transport signs and directions in your app to get to the location. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. Ferry Tickets Changes, Cancellations & Refunds | Ferryhopper Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. We had the same with Qatar. Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. ***. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. I was charged double the fare for a crossing one way from Cherbourg to Dublin in August. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. All rights reserved. Kind regards, Maya from Direct Ferries. Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. Booking a ferry online is cheap, easy and fast with Direct Ferries. You have been added to the mailing list. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. We also ensure all reviews are published without moderation. Receive current traffic conditions, mountain pass reports, construction updates and more. First time I used it I assumed that all the cabins were booked. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. Refund instead of credit notes! - Brittany Ferries Bought wrong ticket because they shower wrong results. Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. Open tickets are valid for up to 12 months from booking date (see ticket conditions). No refund will be given. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Direct Ferries Limited has its registered office in London, United Kingdom. They continuously referred to me by my partners name when he has never contacted them, which I found condescending and unprofessional. The prizes changes after you first buy the ticket. Direct Ferries We often link to other websites, but we can't be responsible for their content. Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. We remain at your disposal. Directferries.co.uk Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. Contact Washington State Ferries - Washington State Needed to change tickets. Have not noticed the website asking me for ages upn the original booking. The travel agent will stamp and cancel your tickets. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. Please react urgently on my requests. The money being shown on day 5 as having been taken by FerriesDirect. Click on a category below to reveal the related questions. In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card !Their phone number is turned off for incoming calls!!!WHY????!! Bookmark. Book your ferry tickets with Direct Ferries. Once they have your money they write you off. I made reservations. We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. I have bought it carefully, I have checked my email, spam etc. We may also ask for additional information if you wish to change the email address or phone number you have provided. Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. Go direct to the ferry operator. Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. WebThough partners can still pick up riders from the airport, due to issues with overcrowding, partners must now be outside of the airport area in order to receive a request. shocking service. CT17 9TJ We must get on line 48 hours before ferry date to get our tickets. Wikipedia I have already picked up my ferry tickets. EVER! -10 min from Costa da Caparica by car -8 min from Cova do or submit an enquiry. With our quick and simple ferry finder tool, finding a You have been added to the directferries.co.uk mailing list. Really poor service - i would have nothing to do with this company. Frequently Asked Questions - Direct Ferries Customers can amend bookings free of charge up to check-in closing. All went well hope its the same when we arrive in Barcelona. If you make an amendment request through My Account the amendment fee is only 10/10. Would recommend at all cost, better buy is straight from actual company. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. UNITED KINGDOM. Traction tires are usually marked with a mountain/snowflake symbol, the letters M+S or All Season.. Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. . Booking was quick and easy! Imagine the cost for the companies if they were liable for compensation like that airlines have to pay for delays. Ferries I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. Ferries That is even worst handle from your company. Find out how we combat fake reviews. WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. It is also important to mention that open tickets are usually non-refundable in case of cancellation. WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. Don't really get your point. 91% of travellers recommend this experience. Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. Email. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? Therefore, Ferryhopper is not liable for any modification of these policies and rules. However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. Tried to call DF with a number provided by Stena - phone disconnected. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. WebGreater than 24-hours before travel.