"When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. Application Timeline | Kaiser Permanente Bernard J. Tyson School of ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. He ended up requesting and receiving a transfer. I grew up in a fairly homogeneous town in Montana. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. Upon using my reflective listening skills to calm them down, I took the extra time required to walk the customer through every line item on their billing statement until they fully understood each item. By consistently rejuvenating in this way, I can give even more energy when I am at work. It can help to think of it more broadly - going beyond your actual job title to reveal more about how you function within a healthcare team. Read our Terms of Use for more information. Hiring Age. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. In my current position, I am not the most persuasive person on our team, but I am highly creative. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. I also keep myself open to my colleagues so that they can know and understand me better as well. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. It turned out that he did not want to work in our division as he felt the projects were too 'junior' for his experience. "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. In the future, I will like to be a PA and help more people.". I can see how it would be stressful when you care for your patients' success so much! Discuss the ways that you would build strong and healthy relationships if hired. By seeing and understanding the history, I can help guide a plan moving forward for the team. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. One of the toughest parts of communication can be delivering bad news to people with whom you work. Every person I care for has a story. Click the card to flip . My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. In your answer, your interviewer will be looking to hear that you are confident in your ability to be a problem-solver on their team. We had in services to help us prepare. Unfortunately, the sales have shut down. Dental benefits. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. I consider myself to be a strong relationship builder and take pride in my people skills. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. I called McKesson and ask them for a specialty same-day delivery and explained the situation to them, I told the patient we will receive it that night and apologized when she came to pick it up, and I make sure we always have it on stock for her.". 2,417 Kaiser Permanente Interview Questions & Answers (2023) A five minute walk or a quick conversation with a colleague can make a world of difference in breaking up a hectic day. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. I continue to work on this on a daily basis. You are showing the interviewer that you are highly capable in either situation. I am eager to get a great start on my career. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. Just like when I fill, I make sure the bottles are organized and in their place.". Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. There are no other roles for that position". Permanente physicians and other providers at Kaiser Permanente are dedicated to helping to make life easier for you by keeping you on schedule with your important medical appointments. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. "Every day at work, I remind myself that everyone I come across has their struggles. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? They want to know that your passions align well with what Kaiser Permanente is offering. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). These are exactly the steps that an interviewer would be looking for. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. ", "When I started in Interventional Radiology, I was not trained in IR procedures. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. You are responsible for employing over 300 000 professionals, a third of them being nurses and doctors. First, I work in a system, and I respect that. I cannot take on every step of a project all of the time. We also met the needs of our team by protecting the positive culture we had worked so hard to create. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. You may also excel as an empathetic listener, able to help resolve conflict and build strong relationships. Search Jobs - Kaiser Permanente Careers - Oracle I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance. You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? 3. You can begin with your recent education, family life, volunteer work, or talk about your travels. I even talk about what they are going through. Using texts, Kaiser signs up 11,000-plus members for CalFresh | The "I once worked in a very difficult environment and toxicity really started with our leader. One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? I also check what's low and order specialty if it's a fast mover. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. We do not have advertisements on our pages but we do try to make money through paid-memberships. Your interviewer knows that any candidate they select for this role at Kaiser Permanente isn't perfect and comes with an area or two for improvement. Great work giving your example and then highlighting how you corrected the error. When I hit my 20's, it was so important to me to learn about other cultures. I greatly value diversity. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". Finally, end your response by talking about the positive outcome. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. We told her we were going to order it and it was supposed to be there that day. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. Custom Care & Coverage Just For You | Kaiser Permanente ", "I'm a bit of a nerd. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. Also, for every month with zero sick days, a bonus was added. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. If I were to be offered this position, I would look forward to bringing these services to this area as well. This organization includes my scheduling, paperwork, and more. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. Is this something junior staff can be involved in? Interview questions and answer examples and any other content may be used else where on the site. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. Learn more about your rights and protections related to the No Surprises Act (HR133) that protects you against surprise medical bills and gives you the right to receive estimates under the new regulation. As you answer this question with a specific example from your past, reiterate to your interviewer that you have excellent verbal communication skills and listening skills that will help you be a great communicator on their team at Kaiser Permanente. Interview Questions Give an example of an improvement project you led "I find that with the right company, it's pretty simple to balance life and work. Discuss how you can thrive in this role, even during the most stressful times. Then I organized and effectively communicated this information with my attending. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. Healthcare is not a place for gimmicks because health is precious and irreplaceable. This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. "I have often been complimented on my relationship-building skills. Questions and Answers about Kaiser Permanente - Job Search | Indeed Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. ", "I would describe myself as a hard worker. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. Display to the interviewer that you are capable of problem-solving within the workplace by talking about a specific time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. The Kaiser Permanente hiring process involves two types of interviews that may be conducted. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. I am always sure that when at home, my family gets my attention first. The staff wanted to start double-booking patient time slots. "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. I took these methods and incorporated them into our setting. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. I indulge in the things that make me happy on my time off. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. Find additional company focused interview questions by practicing from one of our industry sets. Whatever your method, be sure to highlight that you are successful in organizing your day and paying attention to the fine details in the work that you would be doing with Kaiser Permanente. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. I like to be on time with my schedule to ensure that our patients are assisted properly. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. ", "I believe in volunteering in the community where you live. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. It sounds as though you do everything possible to ensure your patients are set up for success. 57 questions about Interviews at Kaiser Permanente. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team. ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. Discuss the reasons why will you be great at this job. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. At the end of the day, many role titles are fluid. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . As the manager, I knew I could not let this behavior continue. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! I am a very hard worker who is eager to become a team member with Kaiser.". ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? Either way, be honest with the interviewer about your preferences without leaning negatively, either way. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. I document all necessary information as soon as possible so that the record is up to date and accurate. Why Do You Think You Are A Good Fit For This Company? Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. I have been responsible for maintaining supplies on the general surgery ward for five years. The patient, staying because of back surgery, was unable to hit the call button. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". Because this is a situational question, consider using the STAR (Situation, Task, Action, Result) method to provide a story-based example. Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. I had to submit my previous procedural logs and take a test. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. Are there any specific action steps you would need to take to reach your goal of becoming a PA? I like to get to know people and ask them questions about themselves. Kaiser Permanente is 100% focused on the service that they provide to their patients. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. Deadline: October 5, 2022. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. Your application includes personal information, transcripts, meaningful experiences, essays, letters of recommendation signed on official letterhead, and MCAT scores. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". ", "I am an avid fan of Google alerts! Written by Ryan Brunner on November 21st, 2021. In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. I have trained myself to adapt my communication style, so a patient gets what they need. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. Have a question or concern? If you can add in a little bit more about your education, that would round out your answer nicely. What resources do you prefer to stay on top of industry trends and changes? The reason was a computer glitz that held the release of his chemotherapy. Some patients need a lot of attention; some want less, and some need boundaries. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. It seems you have found that balance. But I don't want you to be surprised by the information. ", "This is a great question. If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. I have enrolled myself in an evening/weekend workshop for the next six weeks. Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. But her prescription was on troubleshoot, and no one order it. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. The hustle and bustle of any position in healthcare can be very demanding and your interviewer would like to know if you can appropriately handle the stress related to this job. I discussed with hospital credentialing and became the first PA proctor in our Heath system. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. In a recent project in my department, I was tasked with participating in a team that looked at our dispensing of medications and how our processes could be improved. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Last, I adapt to the individual. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best.