The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. We are carrying out a review of quality at Russells Hall Hospital. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. Full blood test, chest X-ray and seen by dr for my results within 3 hours. The services are multidisciplinary and include nursing staff and allied health professionals. WebResponse from Russells Hall Hospital 3 years ago Thank you for taking the time to post feedback about your recent experience with the Ambulatory Emergency Care (AEC) Unit We are continuing to monitor progress against these. Visited Accident and emergency services on April 2022, Report review titled Kind staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rating our services as 5 star. 18 April 2018. 17 October 2018. Our hospital brings together high-tech state-of-the-art technology for improved 28 March 2013. the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. Russells Hall Hospital 3 years ago. Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. Staff feel able to develop their own ideas and have confidence that the trust will support them. Read about our approach to external linking. We will publish a report when our review is complete. NX West Midlands operates a bus from Dudley Cemetery to Russells Hall Hospital every 10 minutes. WebWhat companies run services between Dudley, England and Russells Hall Hospital, England? The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. Even the food was great! People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. All the best and take care. Outpatient services are also provided at the Corbett and Guest hospitals. I want to especially thank the AMU has junior doctors in various stages of their training, including FY1, FY2, Core Medical Training (CMT), Acute Care Common Stem (ACCS) trainees and Trust doctors. Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care Also thank you to the lovely staff of russells hall A&E. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. About: Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. The diagnostics service did not have enough allied health staff with the right qualifications, skills, training and experience to provide the right care and treatment. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. [Very happy with 'Staff skills'] Patient Experience Team. I was induced after the consultant identified a large amount of fluid around my baby. "We are working closely with HSE in relation to this matter.". The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. nhs.uk Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. Visit https://www.careopinion.org.uk The service made sure staff were competent for their roles. Staff we spoke with did not realise this. Let us know if this is OK. Well use a cookie to save your choice. 27 July 2018. Weve put some small files called cookies on your device to make our site work. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. Thank you for taking the time to tell us about your experience at our hospital and rate our services Some staff could recognise signs of sepsis and deterioration and acted on this appropriately. AEC can be a busy unit, but we aim to make your journey through the acute unit as smooth as possible. financial benefits and cost savings for hospitals, and often for patients too. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. All rights reserved. For common health problems visit your pharmacist, GP or walk-in centre. Read about our approach to external linking. The improvements required by the trust were within the grasp of the trust and its leaders. Acute Medicine Department - The Dudley Group NHS Foundation Our inspection of the trust covered only this hospital and community services. We visited the accident and emergency department, the emergency assessment unit, the isolation ward and the trauma and orthopaedic ward. All the best and take care. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. Although the centre is located within Russells Hall Hospital, the service is provided by a company called Malling Health. The trust runs services at Russells Hall Hospital, Corbett Hospital and the Guest Hospital. For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. Some patients with suspected sepsis were still not being identified or managed appropriately. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. Russells Hall Hospital Accident and emergency Report review titled Poor communication at reception as unsuitable, Thank you for providing feedback about your experience of the Dudley Urgent Care Centre. About: Not all managers had the right skills and abilities to run services providing high-quality sustainable care. Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. Since the last review, we have continued to monitor the trust and progress against their action plan. Change my preferences The hospital is south Your kind comments have been shared with the team and senior management who will be pleased to hear of them. the service isn't performing as well as it should and we have told the service how it must improve. How could this website work better for you? The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. the service is performing exceptionally well. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. Ben and Luannes extraordinary act of generosity reflects a caring family who are great supporters of Alexander City, the Lake Martin area, and the medical community in Alabama. Bed & Breakfast []. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. 111 service advised me all the information I had given them about my symptoms etc. - we'll pass your stories to the people in health and social care who can make a difference. They really invested time in me and understanding me. DY8 4HZ, In The ambulance triage area was functioning more effectively with clear and appropriate medical input and leadership. We noted that the trusts action plan to address the concerns following the Keogh review had been put into place and signed off. The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. Report review titled Outstanding as unsuitable, Thank you for taking the time to share such fantastic feedback about you daughters experience in the Emergency Department at our hospital. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 For Covid-19 Test Results or Patient Portal registration please call the number below. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. Thank you again! All rights reserved. the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. All the best and take care. Although we did see improvements around sepsis care and treatment we could not be assured that sepsis documentation and treatment was completed in line with best practice and the designated timeframes. They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. 2023 Russell Medical. Agency or bank staff predominantly staffed each area we inspected. 12 July 2019. All the best and take care. Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! Inspection Report published 30 July 2013 for Russells Hall Hospital - PDF - (opens in new window), Published It added they were well away from patient areas of the hospital and its own strict control measures were in place, applying to all contractors. A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. This affected the safety and management of patients. We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. We were confident that these could be achieved quickly.Key findings related to the following: Published During 19/20 there were three CQUINs for SDEC. 4688/4676) Lisa Evans-Dimmock. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published [Very happy with 'Treatment'] My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, Staff were unable to describe what fit to sit meant or any criteria for this assessment. Patient Experience Team. They said the symptoms indicated COVID. After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. There are no community services for inpatients or children and young people. as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Such a lovely Dr and an asset to the hospital. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. 15 March 2011, In The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. We are pleased to hear that you were impressed with the care and treatment you received with us. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. These clinics provide patients with the opportunity to be reviewed by a senior doctor. WebAbout: Russells Hall Hospital Posted via nhs.uk 5 years ago My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. We found that arrangements were in place to ensure that medicines were managed safely. This means there is low to moderate transmission of COVID in the community. I started this pregnancy feeling forgotten and ignored and left yesterday feeling supported and cared for. This is the major ED in the area and serves the population of Dudley and surrounding areas. Published Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you.