Super User is a question and answer site for computer enthusiasts and power users. Using Kolmogorov complexity to measure difficulty of problems? (I would recomend reading on as i was thorough with my process, but if you want the fix, skip down to "solution"), Okay so, first i tried the usual suggestions in forums/searches etc. Activating this element will cause content on the page to be updated. Mine was similar. You might try installing the latest software from Microsoft: http://www.microsoft.com/hardware/windows7/support.mspx. In the Device Manager window, find the item or items labeled "Universal Serial Bus controllers." Open it, and double-click the first item called "USB Root Hub." In the USB Root Hub Properties dialog, click on the "Power Management" tab. You must log in or register to reply here. Here is Logitech's support website, and if your mouse is still under warranty, I highly recommend Logitech support. Steps To Fix Mouse Keeps Disconnecting Problem Check on the USB Suspend Check on USB Selective Suspend and Disable it Reinstall the Mouse driver from your Manufactures Website Follow the below steps to Uninstall and reinstall the driver Install the Leftover Windows Update Ultimate Solution: System Restore If youre experiencing random mouse disconnects while you are actively using the mouse, you might want to investigate this scenario. Long time lurker but making a post after having an issue where my mouse would disconnect and reconnect randomly (seemingly most of the time gaming, notibly overwatch) - Razer naga 2014. Your best bet is to try to find a way to reproduce the failure as quickly as possible. It seemed at first that if I go to Device Manager and uninstall HID-compliant mouse (that and Logitech mx518 are listed) that would fix it, but it doesn't seem to work anymore or at least not every time (it keeps re-installing). Right-click, select Properties. Guess what? As it turns out, the random mouse disconnects can occur in situations where the device enumerator located at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet gets corrupted. Headphones are going off for few seconds and then they are back on again, same with keyboard but mouse.. After some time, the keyboard will reconnect to Windows and eventually resume with the appropriate light settings. I have disconnected all USB devices except for my keyboard and mouse and the problem still occurs. I read that maybe it is an IRQ conflict, and I tried to look into that but did not really know what was going on, but didn't see anything obviously wrong. Or someone might have any idea what should I try? ago any luck ? Please try again in a few minutes. This article is a troubleshooting guide on how to identify and fix the Razer keyboard and mouse that has an intermittent connection. After the installation executable is downloaded, open it, and follow the on-screen prompts to complete the installation. To cross this potential culprit from your list, simply connect the mouse to a different device and see if the issue is still occurring. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I use genuine Win 10, newest razer synapse and I've tried different versions as well as well I tried uninstalling and reinstalling everything over again with no luck at all. The DPI stage light is blinking though. We'll send you an e-mail with instructions to reset your password. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. I hope this can help at least one person reading. As it turns out, this particular issue can also be caused by a Windows 10 glitch introduced with an update released in June 2018. "Allow the computer to turn off this device to save power" is checked by default. - Check your mouse or wireless adapter hasn't become unseated in its port.- Try fully unplugging the mouse cable or wireless adapter and reconnecting in a different port.- If it is a new issue, sometimes restarting your system will provide an immediate fix. When using Synapse 3.0 it happens 3 times more than Synapse 2.0. Test the device on your PC with Synapse disabled. If the disconnects are still happening, its clear that the issue is not isolated on Windows 10 and is not related to the mouse drivers. i have no idea what to do next and i doubt its a cable issue because it works fine on other pc's or laptops. Issue did not appear for couple days. Hi everyone im hoping to find help here because i searched everywhere. So I'm basically onto my 3rd mouse. Thanks so much! How To Fix If Keyboard Keeps Disconnecting? Mouse stops working when lifted and put down back, takes 1-3 secs to work again, USB mouse disconnecting and reconnecting in windows and linux, My mouse disconnects when not touching a surface, and lags to start moving the mouse, but will work pefectly fine till I pick it up to move it, My mouse, just says Microsoft on the bottom, and doesn't work. Fortunately, Microsoft patched this quietly after a couple of weeks. :P. @Dane411 After I had to shut down the PC? Press J to jump to the feed. Nothing has ever ever worked. We investigated this particular issue by looking at various user reports and the repair strategies that are commonly being used to fix this particular problem. They both keep Disconnecting and Reconnecting. The keyboard isn't wireless, and it's the one I got first which never gave me any problems, altough since I got the Naga two days ago my keyboard and mouse keep disconnecting randomly for no reason, I have turned Razer Synapse off and it doesn't happen so often but it doesn't nulify the problem and I didn't spend a couple hundred to not use all But here what I noticed, I have two HID-complaint mouse entries in Device Manager: If I remove one of them in a short time it will reinstall itself. If the issue still shows up after a clean install of Windows 7 from Vista, then that points to the hardware (either motherboard, power supply, or mouse/keyboard). The original problem came back later though. This is to isolate the device from a software issue. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. i am glad you managed to fix your problem :) i was hoping that this thread would help someone at least! I'm having the exact same problem. Press J to jump to the feed. Update - October 2020I finally found a solution that works for me. Razer support only in the pinned post. This time not only does it disconnect instantly when lifted off the mousepad, it does by itself after about 15 seconds when connected. There are countless posts regarding this issue (or atleast what seems to be the same issue) if you google "mouse disconnecting/reconnecting during gaming" and i feel most could be related to this issue. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Dec 2021 and still no Fix. good to see that Razer cares about customer support. 3) disabling the computer to turn off device to save power under "Device Manager Universal Serial Bus controllers". I'm kind of mad because the controller was almost 200 dollars and only used it twice. Do your keyboard and mouse/mice always work on a another system? New comments cannot be posted and votes cannot be cast. If you need to identify the on-board device you need to restart and disable it from the BIOS. I went back to replace the mouse a second time as it was under warranty. It's disconnecting and reconnecting for seconds at a time. Once the next startup sequence is complete, see if you still experience random disconnects. If mouse activity still brings everything down with it, there is a bug further up the food chain. Ran a USB viewer log, log showed that the the disconnect occurs with Commander Pro USB port, Have tried uninstall HWinfo + configure USB power setting. I can't justify buying any more Razer products so, the next company that makes anything close to a Tartarus for a similar price is getting $400 in sales from me alone, and my loyalty. In the USB Root Hub Properties dialog, click on the "Power Management" tab. Check the usb connections to the motherboard make sure everything is fully plugged in, try different usb devices on the port which has the mouse connected. Once youre inside the Windows Update tab, click on, Once the analysis is complete, follow the on-screen prompts to install all pending. this worked absolutely perfectly, meaning the problem was with my Naga, either the mouse itself or software (Kind of luck?? I had an old mouse I no longer use still in there. Microsoft PS/2 Mouse Standard PS/2 Keyboard. Updated 22-Feb-2023 | Answer ID: 4000 A Razer headset that has intermittent sound might be caused by dirt or debris in audio ports and on the audio jack, improperly plugged in audio jack, hub connections, operated outside the maximum wireless range, wireless interference, software issues, or faulty audio drivers. I'm using a Razer deathadder elite, motherboard is b450 tomahawk max, other USB device that I meant is headphone and keyboard. If this scenario is applicable to your current situation, try disconnecting your custom cooling solution and see if the random disconnects are stopping. NEXT DAY WOOO) (There are tonnes you can import from china, or the US for anyone not UK that might be interested in this post), I bought, https://www.amazon.co.uk/gp/product/B07BRHZ4GN/ref=ppx_yo_dt_b_asin_title_o00__o00_s00?ie=UTF8&psc=1Other options: https://www.ebay.co.uk/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313.TR12.TRC2.A0.H0.Xrazer+naga+replacement+cable.TRS0&_nkw=razer+naga+replacement+cable&_sacat=0, It seems the naga, deathadder, and most likely all razer mice share this cable upon inspecting images and descriptions so please dont be disheartened if your mouse isnt listed. I tuned off power saving in Razer Synapse. @Aaaayu: I have 8 "USB Root Hub"s. I disabled the power off feature of the first one listed and it did not effect the problem. Only shutting down iCue gets ride of disconnection. How do you get out of a corner when plotting yourself into a corner. Logitech mouse and kb (mx mater 3 and craft keyboard with wireless USB adapter). Check out my post over at egpu.io https://egpu.io/forums/postid/87914/Original Description:Razer peripherals disconnect and reconnect intermittently while running Synapse 3. The problem of your Razer Mouse Keeps Disconnecting should possibly be related to software issues and can simply be solved by troubleshooting steps. Sometimes it freezes my game and turns the RGB settings on my keyboard and mouse back This happened again with my second one, but I did same thing and they shipped me a new 1800 DPI MX518. Thank you for reading, sorry for any punctuation mistakes, and sorry if this is posted in the wrong section. I'm also using Viper 8kz wired. When I plug it in, the monitor connects along with the mouse and keyboard connected to it, but then after 2-3 seconds it disconnects. (gently pry them with a fingernail or other object, they take a small amount of work but they do no tear if you are carful - set these face up to one side and you can reattach with existing glue and make it look untampered with!! In the Device Manager window, find the item or items labeled "Universal Serial Bus controllers." So, last but not least, i decided to reinstall windows to hopefully nuke the issue for good. So if you have several of those mentioned entries, how do you know which is the one causing the problem? Rule out the OS/drivers (easy if you have spare CD's & hard drives): This answer might now solve your problem, but hopefully it'll move you towards finding the cause of the issue. Unbelievable that razer are still selling products that don't work! (this worked for me) and stopped the annoying way the mouse would go in and out. Software and Firmware Updates for Razer Peripherals Check if keyboard/mouse is disconnected when Synapse is turned on. In Windows 10 it's Control Panel -> Hardware and Sound -> Devices and Printers -> Device Manager. Once the next startup sequence is complete, test your mouse and see if the issue has been resolved. In Device Manager, find your mouse under the heading "Human Interface Devices". Ok two options one is as in the pic the other is Google up the mice manufacturers site and find the driver for that model mouse in your case the HP site if you have a different brand then that but try the Control panel update first. Checking the Device Manager is going to be the most tedious part of resolving this problem. The keyboard isn't wireless, and it's the one I got first which never gave me any problems, altough since I got the Naga two days ago my keyboard and mouse keep disconnecting randomly for no reason, I have turned Razer Synapse off and it doesn't happen so often but it doesn't nulify the problem and I didn't spend a couple hundred to not use all of the functions of the equipment like the custom RGB and all that. That's where I discovered that the issue happens when the mouse is lifted. Made by redditors, for redditors, to discuss RZR products. If the issue does not occur on a different device, at least you managed to isolate the issue to Windows. It happens about 5-10 times a day depending how long I play a game. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If that doesn't work, drop us a message including the link to this post so we can further help you. Sometimes the cursor stopped working but the LED of my mouse, keyboard and headphones are still working, but then always a few seconds later all of my USB devices disconnects all together for a short while before reconnecting again. It is best if you have all "known good" components. so to me this wasn't as a big of an issue, but it was also a test - doing this would prove that it was software/drivers/something i had missed, or if it was the mouse itself all along. It really sucks to be playing a game (and happens on desktop as well) for the mouse to just die out for a few seconds and come back. There have been a few posts about this in the past few hours so it might be the new synapse update. I also agree with what @deft_code said, it mostly happens when playing games. Selective suspensions is a useful feature to have enabled (especially if you want to conserve power), but its known to cause disconnection issues with peripherals. So far no disconnections for over 3 weeks. Enter your username or e-mail address. i have the razer viper 8kz for about a month now i have the same issue when lifted it turns off when i plug it in sometime it doesnt even work sometimes it works for 15 seconds what can i do to fix this . Looking for a bluetooth mouse without USB. What does the 5V rail look like on the PCI USB card. The manual is not clear on the meaning, however, I did have a system that when legacy (1.1 & 2) was enabled, USB devices would disconnect. Method 1: Turn off Power-Saving Option Method 2: Reinstall Universal Serial Bus Controller Driver Method 3: Run the Hardware Troubleshooter Method 4: Update Windows Firmware Bottom Line If any USB device connected to your computer does not work properly, you may need to manually install the driver. Razer support only in the pinned post. it only has this with my pc and not with another pc or my laptop. I bought the Razer Wolverine Tournament Edition to use with my series x. I only have taken it out of the box twice because I was saving it for when the controller that comes with the Xbox doesn't want to work. My mouse will reconnect/disconnect (will even hear the sounds from Windows), and the light on the bottom of the mouse will turn off/turn on as it starts working again. From patch notes, the beta appears to be the one with the USB patch in it. I've tried disabling power options > advanced settings > USB settings > USB selective suspend setting > disabled. Does a summoned creature play immediately after being summoned by a ready action? Identify and Prevent Update Leading to Black Screen, Windows 8.1 keeps disconnecting from android devices from usb, My mouse randomly disconnecting and reconnecting.Windows 10. We spend our lives not taking chances so that we can make it safely to death. Razer is the world leader in gaming hardware and systems. If this does not work, do the same for the USB Input Device - uncheck the box "allow the computer to turn off this device to save power. Sometimes the LEDs won't turn off, sometimes it will. Hey guys, after a while using my Razer devices which are Blackwidow keyboard (usb), Kraken 7.1 headphones (usb) and Naga Epic Chroma (mouse/usb), I found them disconnecting from my PC for no reason. Things plugged in to USB: mouse, keyboard, controller, and external monitor. My problem is that for whatever reason my headset (Razer Kraken Kitty) will disconnect itself from my computer entirely, play through my monitor, and then reconnect a second after. USB disconnects and reconnects randomly, anywhere from 1 hour to 3 hours, sometimes even going 6-7 hours, but definitely multiple timers per day. Ask the Razer Community for help! Several users that have also been encountering this issue have reported that they identified the culprit as being another USB connected device that was causing the interference that ended up affecting other USB-connected devices. My laptop is generally charged by the chroma dock. Start using your mouse normally and see if the issue is still occurring. Plug the keyboard/mouse directly to the computer and not on a USB hub. Solution 1: Check For Physical Damage Solution 2: Turn Off Power Saver For Keyboard Solution 3: Update Keyboard Driver Solution 4: Reinstall USB Controller Driver Solution 5: Update Windows Solution 6: Run The Hardware Troubleshooter Wrapping Up My Razer Basilisk works fine if no Razer software is turned on. Several users that also encountered random disconnects have reported that this procedure has allowed them to fix the problem. Press question mark to learn the rest of the keyboard shortcuts. This feature allows the hub driver to suspend an individual port without affecting the operations of the other ports on the hub. It completely ignores my windows power settings. Most users report that a new USB mouse, a Bluetooth mouse, or an older mouse using the PS/2 port triggers the disconnection followed by reconnection. If it happens with several mice and several USB interfaces, that leaves software. Similar experience to everyone here. Explains why general "non fast paced" usage wouldnt cause the same issue!! Some users are suggesting that the issue started to occur after they installed a pending Windows 10 update. Okay if you have a spare mouse use that to uninstall the razer software/mouse driver. Putting it into wired mode helped for some time (read below), Since 2 weeks all my devices are randomly disconnecting from PC (by random I mean the time they disconnect and how often - there is no strict pattern for that..). There is a Driver tab, with Uninstall, but the button is greyed out. Thread. Open it, and double-click the first item called "USB Root Hub.". and you are GOLDEN. Connect the mouse to ports connected to front panel headers, everything else to ports on the back, that should put them on separate hosts and fuses. Sorry if i am breaking any rules by duplicating my post from another sub-reddit, i didnt think to look for a razer reddit before posting! I tracked down a replacement cable (PRIME HAD IT!